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  1. INMATE CARE PACKAGES
  2. FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

To make it easier to stay connected with your incarcerated loved one, here are the answers to some of the most common questions about ordering INMATE CARE PACKAGES for inmates in jail.

GENERAL QUESTIONS

  • Can I get a refund for a product I purchased?
  • Can Inmate Care Packages guarantee the contents of each inmate food package?
  • Do You Serve My Inmates Facility?
  • How do I know the items in the Inmate Care Package are permitted in the facility?
  • How many inmate commissary packages can I send?
  • My prepaid credit card does not have a billing address. Can I use it on this site?
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PURCHASING QUESTIONS

  • Accepted Payment Methods
  • Pay with Bitcoin
  • Are there fees if I cancel an order?
  • Can I update my payment information?
  • Deposit Money to My Inmate's Trust Fund Account
  • Pay With Cash App
See all 9 articles

ACCOUNT QUESTIONS

  • Change Payment Method
  • Edit My Account - Billing Information
  • How do I Create an Account & Make a Purchase?
  • I forgot my password, what do I do now?
  • Is this site secure? How do I know my personal information will be safe?
  • My account is locked. How do I unlock it?
See all 10 articles

CHECKOUT QUESTIONS

  • How do I track my orders?
  • I Don't know my inmate's ID #
  • Why am I getting an error on the payment page?

COMMERCE QUESTIONS

  • How do I create the most protective password?
  • How do I get a promotional code?
  • Terms & Conditions
  • What is a CVV?
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