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  1. INMATE CARE PACKAGES
  2. FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

To make it easier to stay connected with your incarcerated loved one, here are the answers to some of the most common questions about ordering INMATE CARE PACKAGES for inmates in jail.

GENERAL QUESTIONS

  • Can Inmate Care Packages guarantee the contents of each inmate food package?
  • How do I know the items in the Inmate Care Package are permitted in the facility?
  • How many inmate commissary packages can I send?
  • My prepaid credit card does not have a billing address. Can I use it on this site?
  • What forms of payment can I use?
  • When will my inmate care package be delivered?

ACCOUNT QUESTIONS

  • How do I create an account?
  • I forgot my password, what do I do now?
  • Is this site secure? How do I know my personal information will be safe?
  • My account is locked. How do I unlock it?
  • Why do I have to create an account?

CHECKOUT QUESTIONS

  • How do I track my orders?
  • Why am I getting an error on the payment page?

PURCHASING QUESTIONS

  • Pay With Cash App
  • Pay With Money Order Instructions
  • Paying With Zelle
  • Accepted Payment Methods
  • Are there fees if I cancel an order?
  • Can I get a refund for a product I purchased?
See all 13 articles

COMMERCE QUESTIONS

  • How do I create the most protective password?
  • How do I get a promotional code?
  • What is a CVV?
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