GENERAL QUESTIONS
- Can I get a refund for a product I purchased?
- Can Inmate Care Packages guarantee the contents of each inmate food package?
- Do You Serve My Inmates Facility?
- How do I know the items in the Inmate Care Package are permitted in the facility?
- How many inmate commissary packages can I send?
- My prepaid credit card does not have a billing address. Can I use it on this site?
PURCHASING QUESTIONS
- Accepted Payment Methods
- Pay with Bitcoin
- Are there fees if I cancel an order?
- Can I update my payment information?
- Deposit Money to My Inmate's Trust Fund Account
- Pay with Chime
ACCOUNT QUESTIONS
- Change Payment Method
- Edit My Account - Billing Information
- How do I Create an Account & Make a Purchase?
- I forgot my password, what do I do now?
- Is this site secure? How do I know my personal information will be safe?
- My account is locked. How do I unlock it?