What happens if an inmate is not available to accept a delivery?

We make every attempt to deliver your packaged order on the next scheduled delivery day according to the facility’s permitted delivery times. Delivery of your packaged order is subject to the inmate being available to receive packages.

We will attempt to deliver all non-freshly prepared packaged orders three (3) times within a 30 day timeframe. (Our protocol on attempted deliveries of freshly prepared packaged orders is described in the FAQ below.) If we are unable to deliver your packaged order for any reason, including, but not limited to the fact that the recipient is on a disciplinary or medical restriction, we will cancel your packaged order, and we will, in our sole discretion, issue a refund of the purchase price to the original payment method used to place the packaged order.

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